Cyega Consumer Survey

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Home
About
Services
Referrals
- Consumer Survey
Contact Us

Home
About
Services
Referrals
- Consumer Survey
Contact Us

Consumer Survey

Tell Us How We're Doing

Welcome to Cyega Consumer SURVEY! First and foremost, we thank you for taking the time out of your busy schedule to help us improve our services. Here at Cyega, we value each and every one of our clients and we want to make sure our staff is providing the best service to our consumers. We thank you in advance for your honesty in regards to our questionnaires and for helping us to improve our services!

Name

Date

1. Professionalism of your Case Manager/ Therapist example (Is your CSI/Therapist polite, friendly, etc)?

Strongly Agree Agree Disaree

2. Punctuality of your Case Manager /Therapist (Does your counseling representative arrive on time to scheduled appointments?

Strongly Agree Agree Disaree

3. Does your Case Manager/Therapist speak about in-appropriate business such as agency issues, payroll, or personal business etc?

Strongly Agree Agree Disaree

4. Is the client’s behavior improving in a positive direction? Example (Do you see improvement in the clients attitude, behavior, etc?

Strongly Agree Agree Disaree

5. As an agency, what area would you like your counseling team to improve on that is not being addressed? Please write your responses in the lines below:

6. How efficient is in house administrative team at answering your questions? Ex. Do they return calls in an appropriate amount of time, friendliness, ability to solve problems etc.?

Very Efficient Efficient Not Efficient

7. Do you feel our counseling service is beneficial for the client who is receiving services?

Strongly Agree Agree Disaree

8. Would you recommend our agency to others who might be struggling with behavior, depression, mental health etc problems?

Strongly Agree Agree Disaree

9. Overall, how would you rate your Case Manager/ Therapist?( 1= Best, 2= moderate, 3= ok, 4= Not Beneficial, 5= Would like re-assignment of the current CSI/Therapist

1 = Best 2 = moderate 3 = ok 4 = Not Beneficial 5 = Would like re-assignment of the current CSI/Therapist

10. Additional comment section

11. Frequency of clinician visits, how often do you see your clinicians weekly and monthly? Please give an average for the time period of service

Weekly - 8-10 visits monthly - Consistent Biweekly - 2-4 Visits monthly - Not- Consistent Monthly - 1-2 visits monthly - Extremely Not Consistent

Thank you for taking the time to fill out this questionnaire in regards to your counseling team. If you ever have any questions in regards to your counseling team, please feel free to call our 24 hour on call clinician at 281-936-0047 and asked to speak to a office manager!

Survey Completed By:

Case Manager:

Start Your Journey to Wellness Today

Contact Cyega today to discover how our services can support your path to emotional and mental well-being. Our team is here to guide you through every stage of the journey, ensuring you have the tools and support you need. Don’t wait—reach out now and begin transforming your life!

Learn How Cyega Can Help You

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1 281 936 0047

Se Habla Espanol

Location

Houston, TX

Contact Us

Intake Coordinator Phone
281-905-8604
713-585-6033
Intake Coordinator Email
Email Monica
Email Iris

Hours

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Saturday: Closed
Sunday: Closed

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